Express Flooring Continues To Deliver Beautiful Floors One Home at a Time

ExpressFlooring’s business philosophy has helped us grow into more than just another flooring company. Express Flooring has quickly found itself as one of the fastest growing flooring companies in the nation. “Our dedication to customer needs and satisfaction is what sets us apart, starting with our customer service department the customer is guided through the process to make their home a happy home”, says Jason Bryan, Director of Customer Relations.

Express Flooring selects design consultants with extensive backgrounds and years of experience in interior home design. In addition to working with the industry’s top design specialists, Express Flooring has devoted a fulltime call center whose focus is to prepare potential flooring customers based on their needs. Part of this preparation is correctly educating prospects on what they should expect. We have found that educating our customers first before asking for their business creates a constructive atmosphere between them and our design specialists. Whether you’re looking for carpet, tile, hardwood, or are unsure what would best fit your home, Express Flooring can ease the process.

Express Flooring understands the fast pace world of business today, and realizes how much your time is worth. We offer the most time effective method of finding and installing flooring you like, FREE in home estimates. This starts in the call center, where we help you get an idea of what you’re looking for, before we send a qualified design specialist to your home. “We equip all our design specialists with fully loaded sample vehicles. Our design consultants travel the city with our mini showroom on wheels, as we like to call them”. Never before has home shopping been so convenient for potential flooring customers, with no commitment necessary.

Express Flooring contributes its ability to offer wholesale pricing to everyone to our massive sales volume. Servicing such a large market so aggressively produces hundreds of jobs per month. Vendors and Licensed Contractors leap for the opportunity to engage into business with Express Flooring. Providing such a secure job market during the peak of a recession influences our vendors, suppliers, design specialists and contractors to perform at their very best in order to continue doing business with Express Flooring.

Express Flooring Offers More Sizzle For Your Nickel.

“Despite the drop in the economy, our laminate sales are still on the rise. Similar to what is happening with all types of consumer purchases, customers still desire products that have a luxurious look or feel to them but are not priced at unattainable levels. In others words, they want more sizzle for their nickel”, says Jason Bryan, Customer Relations Director at Express Flooring.

Though Express Flooring continues to differentiate themselves from the competition, especially during slow times, Express understands the necessity of carrying the most trendy, best selling products offered by their suppliers.

While style choices and color preferences can vary from region to region across the country, there are some trends that go beyond state lines and stretch from coast to coast. And products that hit upon these universal characteristics are what have historically lit up cash registers-even during the worst of times.

By offering these top sellers Express Flooring is showing customers they are on top of the latest, hottest trends, with an educated staff that understands and can help them realize their decorating dreams.

The durability and luxurious looks of laminate flooring for affordable prices will continue to remain a popular product for years to come. “Our staff at Express Flooring especially enjoys the wear resistance tests we often perform with potential customers. They always enjoy watching us light the laminate samples on fire without causing damage to the product”, says Bryan!

Express Flooring Complaints – A Sign of Success

“Nobody is perfect but I can guarantee we make every effort imaginable to achieve perfection” says Jason Bryan Operations Manager at Express Flooring. Express Flooring has managed to grow their business every year since conception, even through the recession.  “Businesses don’t just grow every year on luck. Specific calculated measures must be implemented in order to maintain stead fast momentum”, says Bryan.

Express Flooring has quickly become the target of competing businesses. Often Express Flooring is categorized as a local dominant presence sharing the market with Home Depot and Lowes. “Unfortunately when you’re on top many want to be there with you”, says Bryan. In order to remain a dominant presence in the market Express Flooring performs 1000’s of flooring jobs per year. “With such a large number of jobs going out daily complaints are bound to occur. It’s how you react and treat those complaints that determine your ability to remain a dominant presence”, says Bryan. 

Express Flooring has created multiple departments to effectively manage every aspect of business that can make or break its success. Complaints are no different. “In order to quickly and effectively react to possible complaints we must be ready for anything”, say Bryan. Express Flooring has even created a training program specifically for complaints. Regular role playing is performed as part of Express Flooring’s training procedures. “Half of successfully managing a complaint is attitude”, says Bryan. “We want to assure our employees respectfully handle any situation with respect and professionalism”.

Express Flooring doesn’t claim to be a perfect company or declare that they never have mistakes. Express Flooring does however promise to do everything in their power to strive for perfection and continually implement procedures to provide a superior floor covering experience. 

Express Flooring – Rip Off?

Express Flooring interacts with 1000’s of customers per year. “With so many interactions and chances at success or failure, you are bound to ruffle some feathers along the way”, says Jason Bryan Customer Relations Manager at Express Flooring. “Due to the enormous effort to satisfy every customer, we take offense when hit by negative remarks” says Bryan. “We created a department specifically for the purpose of satisfying an unsatisfied customer”.  Express Flooring truly does strive to make every home, a happy home.

Express Flooring more than once has found itself caught in the middle of a fraudulent rip-off report. Express Flooring’s internet and technology department manages internet traffic, reviews, complaints and rip-off reports. In November 2009, Express Flooring’s Technology Department tracked a rip–off report back to the original source it was created at. This investigation concluded a rip-off report had been created by a competitor of Express Flooring in order to create negative press online. Less than a month later another rip-off report was proven fraudulent. An unhappy customer created multiple identities online using the same email address. This particular customer was unhappy about a color of carpet they had chosen for their home. Express Flooring ‎offered to replace the carpet for no additional charge a week later. This customer has unhappy the new carpet and installation was not available sooner. “This is a perfect example”, says Bryan. “This customer chose a carpet, had it installed, then decided they didn’t like it. We offered to replace it a week later but that was not good enough. We were willing to take a loss in order to make this customer happy and that was not sufficient. This customer proceeded to post multiple rip-off reports using one email address but changing their name each time to portray several unhappy customers”.

“Although the positive reviews make us feel great inside, that feeling disappears quickly when hit by a negative remark due to all the effort we make to bring happiness to our customers”, says Lori Carter, Express Flooring  Customer Service Representative.

Express Flooring continues to push forward with positive hopes that one day this type of fraudulent activity will come with repercussions for those that choose to partake. Express Flooring is a licensed and bonded company with numerous industry affiliations. 

Express Flooring Captures More Market Share with Lower Prices

Express Flooring continues to slash prices while still growing their market share through what most are calling the worst recession in history. “Tough economic conditions have forced us to think smarter, act swifter and search harder for discount prices in order to supply product at affordable prices”, says Jason Bryan, Purchase Manager at Express Flooring. Since conception Express Flooring has prided itself on speedy service, next day installation & industry leading lowest prices available. “Having the lowest prices around sometimes creates our own worst problems” says Bryan. “Offering the lowest prices in the industry makes us a target to our competition. Every day we have to be creative and find new ways to offer lower prices to remain the leader. We launch a promotional discount program, then our competitors copy us in order to compete forcing us to slash prices again. Luckily we have been fortunate enough to do lots of business consistently through the recession making us even more valuable to our suppliers. In return our suppliers create special programs to help us remain the largest discount flooring provider in the nation. Finally we have found a threshold that our competitors can’t compete with and stay in business. These new low prices have helped us capture even more market share which has made us even more valuable to our suppliers again. It’s because of this recession we have needed to find more ways to offer lower prices. We are even more excited about the economy coming back and where we will be positioned with our suppliers”.

Express Flooring’s future looks bright and sunny with a chance of even lower discounted flooring prices. Express Flooring has also become a house hold name being the only flooring company in the nation offering a Lifetime Installation Warranty.

New Construction

Building your dream home, new office, remodeling your favorite room, or landed the skyscraper project of a lifetime? Let our New Construction Flooring Experts provide support and guidance selecting the appropriate flooring for your project. Our New Construction Division provides the highest quality, best resources available, products, and services for all types of new flooring projects. Our team can help with blue prints or accommodate you on-site with laser measuring technology for more accurate material and labor costs.