Express Flooring – Rip Off?

Express Flooring interacts with 1000’s of customers per year. “With so many interactions and chances at success or failure, you are bound to ruffle some feathers along the way”, says Jason Bryan Customer Relations Manager at Express Flooring. “Due to the enormous effort to satisfy every customer, we take offense when hit by negative remarks” says Bryan. “We created a department specifically for the purpose of satisfying an unsatisfied customer”.  Express Flooring truly does strive to make every home, a happy home.

Express Flooring more than once has found itself caught in the middle of a fraudulent rip-off report. Express Flooring’s internet and technology department manages internet traffic, reviews, complaints and rip-off reports. In November 2009, Express Flooring’s Technology Department tracked a rip–off report back to the original source it was created at. This investigation concluded a rip-off report had been created by a competitor of Express Flooring in order to create negative press online. Less than a month later another rip-off report was proven fraudulent. An unhappy customer created multiple identities online using the same email address. This particular customer was unhappy about a color of carpet they had chosen for their home. Express Flooring ‎offered to replace the carpet for no additional charge a week later. This customer has unhappy the new carpet and installation was not available sooner. “This is a perfect example”, says Bryan. “This customer chose a carpet, had it installed, then decided they didn’t like it. We offered to replace it a week later but that was not good enough. We were willing to take a loss in order to make this customer happy and that was not sufficient. This customer proceeded to post multiple rip-off reports using one email address but changing their name each time to portray several unhappy customers”.

“Although the positive reviews make us feel great inside, that feeling disappears quickly when hit by a negative remark due to all the effort we make to bring happiness to our customers”, says Lori Carter, Express Flooring  Customer Service Representative.

Express Flooring continues to push forward with positive hopes that one day this type of fraudulent activity will come with repercussions for those that choose to partake. Express Flooring is a licensed and bonded company with numerous industry affiliations.